Frequently

Asked

Questions

How do I search for items on Dress Asian?

You can browse categories like "Sarees," "Lehengas," "Kurtas," etc. You can also filter results by size, colour, price range, and condition.

How do I contact a seller?

Click on the item you're interested in, then use the "Message Seller" button to send a message through our platform.

Can I try on an outfit before buying?

This depends on the seller. Some sellers may offer try-ons, while others may not. Always discuss this with the seller before meeting.

Can I negotiate price with the seller?

Price negotiation is up to the seller. Use the messaging system to discuss potential offers.

How do I pay for an item?

Payment methods are arranged between you and the seller. Accepted methods include bank transfer, PayPal, or cash on collection for local pickups. Always confirm payment details via our messaging system and follow our safety guidelines for meet‑ups

What should I do if I don’t receive my item?

Contact the seller first to check the status of your order. Sellers should send items using tracked shipping and should provide you with a tracking number.

What if the item I receive is not as described?

Contact the seller directly to resolve the issue. Any refunds or returns can only be offered if agreed between you and the seller, in line with our Refund Policy. Dress Asian does not mediate disputes

Is there a return policy?

Return policies are set by individual sellers. If you want to request a return or refund, discuss it with the seller first. Please review our Refund Policy for details. Dress Asian does not intervene in refund or return matters

Is there buyer protection if something goes wrong?

All transactions are peer-to-peer. Dress Asian does not provide buyer protection beyond facilitating contact and providing clear policies.

How do I list an item for sale?

Under ‘My Listings’ in your account dashboard click on ‘Add New Listing’, then follow the prompts to upload photos, write a description, set a price, and choose your selling preferences.

How much does it cost to sell on Dress Asian?

We charge a 2.5% listing fee on the price you list your item for, with a minimum fee of £2.50.

What This Means:
For items listed at £100 or less, you will pay a flat fee of £2.50.
For items listed over £100, you will pay the 2.5% fee.

You can find more information on our Listing fee structure here

How do I price my items?

Consider factors like the original price, condition, and current market value. You can also check similar items on our platform for guidance.

How do I handle shipping?

You can arrange shipping directly with the buyer or offer local pickup. Make sure to clearly state your shipping policy in your listing.

When and how do I get paid?

Payment arrangements are made directly between you and the buyer, such as bank transfer, PayPal, or cash on collection for local pickups. Ensure payment is received in full before releasing the item. Dress Asian does not process payments.

How can I increase my sales?

Take clear photos, write detailed descriptions, price competitively,respond promptly to buyer enquiries and share your collection on your social media to drive traffic to your page

What if a buyer requests a refund or return?

Refunds or  returns can only be offered if agreed between you and the buyer, in line with our Refund Policy. Dress Asian does not process or mediate refunds.

Can I change or remove my listing after posting?

Yes, you can edit or remove your listing at any time before the item is sold.

  • If you increase your listed price, you’ll need to pay the difference in the listing fee in line with our Listing Fee Policy.
  • If you lower the price or remove the listing, listing fees already paid are non‑refundable.
What happens if a buyer doesn’t pay or collect the item?

Contact the buyer to try and resolve the situation. To avoid paying another listing fee, only mark the item as ‘Sold’ once it has been collected (or payment has been confirmed if posting). If the item remains unpaid or uncollected, you may relist it, but a new listing fee will apply. Dress Asian does not enforce sales or payments.

General Questions:

Is Dress Asian safe to use?

Yes. We prioritise the safety of our community through secure technology and clear guidelines.

  • Dress Asian does not handle payments for items — all payments for purchases are arranged directly between the buyer and seller.
  • The only payments made to Dress Asian are listing fees from sellers, processed securely via Stripe, Apple Pay, or Google Pay.
  • No payment card details are stored by Dress Asian.
  • All communication should be kept within our platform’s messaging system.
  • Users can check reviews and feedback before transacting.
  • When meeting in person to exchange an item, follow our Safety Guidelines 

While we take steps to keep the platform safe, we always encourage you to use common sense and follow our safety advice.

How do I report a problem user or suspicious activity?

Use the "Report" button on the user's profile or item listing, or contact our support team directly.

Can I sell/buy non-South Asian clothing on Dress Asian?

Our platform is specifically for South Asian attire. Please only list items that fall within this category.

How do feedback and reviews work?

After a transaction, buyers can leave feedback for sellers. Reviews should be honest, factual, and respectful. Feedback must be based on your actual transaction and follow our  Feedback & Reviews Policy.

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Can I cancel an order after it’s been agreed?

Cancellations must be agreed between buyer and seller. Contact each other promptly if needed, but Dress Asian does not mediate cancellations.

How do I change my account settings?

Go to your account dashboard and click on "Settings" to update your profile and account details.

What if I forget my password?

Click on "Forgot Password" on the login page, and we'll send you instructions to reset your password.

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How can I contact Dress Asian support?

You can reach our support team through the "Contact Us" page on our website. Remember, we only handle platform-related issues, not disputes between buyers and sellers.

If you have any questions not covered here, please don't hesitate to contact our support team. We're here to help make your Dress Asian experience as smooth as possible!