Feedback and Reviews Policy

At Dress Asian, we value transparency and believe that honest feedback helps our community thrive. This policy outlines our guidelines for leaving and managing feedback and reviews.

Eligibility for Leaving Feedback

• Only registered users who have completed a transaction on Dress Asian are eligible to leave feedback or reviews

Content Guidelines

• All feedback and reviews must be based on actual experiences with the transaction and the item received.
•  Reviews should be honest, factual, and respectful.
• Users are prohibited from:
  i. Posting false or misleading information
  ii. Using offensive, abusive, or inappropriate language
  iii. Including personal information about other users
  iv. Using feedback as a form of extortion or blackmail

Rating System

•  Our rating system is based on a 5-star scale, where 1 star is the lowest and 5 stars is the highest rating.
•  Ratings should reflect the overall experience, including item quality, accuracy of description, communication, and shipping (if applicable).

 Seller Responses

• Sellers have the right to respond to feedback left by buyers.
•  Responses should be professional and address the specific points raised in the review.

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 Removal of Feedback

• Dress Asian reserves the right to remove any feedback that violates our content guidelines or Terms of Service
•  Users may request the removal of feedback if they believe it violates our policies. However, Dress Asian will make the final decision on removal.
•  Feedback will not be removed simply because it is negative, as long as it complies with our guidelines.

Prohibited Practices

1. Leaving self-reviews or having family members leave reviews
2.  Offering incentives for positive reviews
3.  Using multiple accounts to leave feedback

Consequences of Policy Violation

•  Violation of any of our policies may result in:
  i. Removal of offending feedback or review
  ii. Suspension or termination of user accounts

Changes to Feedback

•  Once submitted, feedback cannot be edited by the user who left it.
•  In exceptional circumstances, Dress Asian may edit or remove feedback at its discretion.

Use of Feedback Data

• Dress Asian reserves the right to use feedback data in an aggregated, anonymised form for the purpose of improving our services and user experience.

Feedback on Dress Asian

• We welcome feedback about the Dress Asian platform itself. Please use our dedicated customer support channels for this purpose rather than seller or item reviews.

By using Dress Asian, you agree to abide by this Feedback and Reviews Policy. We reserve the right to modify this policy at any time, with changes taking effect when posted on this page.